Since 2016, our Befriending Service has been helping older people aged 50 and over across RCT, Merthyr Tydfil and Bridgend to feel more connected and supported - just like Mrs D, whose story below shows the real difference a friendly face can make.

The service is designed to reduce loneliness and isolation by offering regular face-to-face or telephone contact with one of our trained volunteers. Through companionship, conversation, and encouragement, we help people maintain their independence and emotional wellbeing - because feeling connected makes a real difference to quality of life.

Loneliness can have a serious impact on health and happiness. That’s why our volunteers play such a vital role in helping people rediscover confidence, build friendships, and reconnect with their communities. Over the years, our volunteers have supported hundreds of people - and Mrs D’s story is a powerful example of what befriending can achieve.

Mrs D’s Story

When Mrs D was referred to our Befriending Service, she was going through a period of emotional vulnerability. Living with bipolar disorder and high anxiety made it very difficult for her to leave home or socialise. She felt isolated, lacked confidence, and believed others viewed her negatively - all of which affected her wellbeing.

At the time, Mrs D was also taking part in exposure therapy with her Community Psychiatric Nurse to help her feel more comfortable going outside. To complement this, we matched her with Sophie, a volunteer from our face-to-face befriending programme.

Over 12 weeks, Sophie provided consistent emotional support and companionship. Together, they went for walks, did some shopping, and explored local community activities. These weekly visits were focused on building trust, boosting Mrs D’s confidence, and helping her take gradual steps back into the community.

At the halfway point, Mrs D described Sophie as: “Very good company to have, a good listener, she cheers me up and is encouraging.” By the end of the 12 weeks, the difference was remarkable. Mrs D said: “She made me feel comfortable and at ease and really helped support me in getting out, which was a huge struggle before. I wouldn’t have managed without her - I would have been alone.”

She went on to add: “It was really lovely to have her. She really is a marvellous girl, great personality and the perfect and ideal volunteer for someone who is as vulnerable as me. She is truly one of a kind.” Having regained her confidence and social independence, Mrs D no longer needed ongoing support - but she was eager for others to benefit from the service, telling us simply: “Carry on what you’re doing.”

The Power of Befriending

Mrs D’s experience shows the transformative impact that befriending can have on someone’s life - especially for those living with mental health challenges. Through compassion, consistency, and understanding, Sophie helped her overcome isolation, rebuild confidence, and rediscover the joy of connection.

If you or someone you know could benefit from our Befriending Service, please get in touch.
Call 01443 490650 or
Email lnformation@acmorgannwg.org.uk