CONNECTED COMMUNITIES MANAGER

SALARY

HOURS

LOCATION

REPORTS TO

Charity Development Lead

RESPONSIBLE FOR

Information, Advice and Assistance Team (3 staff)

Central Support Team (2 staff)

EngAGE Team (2 staff)

Volunteer Coordinator (1 staff)

Reaching Out Coordinator (1 staff)

APPLICATION METHOD

The Connected Communities Programme brings together several of our most vital services, including information and advice, befriending, community engagement, volunteering, and administrative support. This programme forms the foundation for all we do.

What You’ll Be Doing

As our Connected Communities Manager, you will lead the strategic and day-to-day delivery of our core services. These are the front doors to our charity and central to our impact across the region.

You’ll:

• Lead and support a diverse multi-disciplinary team, developing a culture of trust, compassion and high performance.
• Oversee operational delivery of three core service areas, ensuring outcomes align with funder requirements and internal quality standards.
• Implement systems and processes to monitor service effectiveness, evidencing impact and supporting strategic decision-making.
• Champion digital innovation, modernising how advice and information is delivered to ensure accessibility and sustainability.
• Use data and insight to drive continuous improvement by gathering, analysing and interpreting data from across your programme areas (including case management systems like Charity Log, stakeholder feedback, and service user outcomes).
• Act as the organisational lead for Advice Quality Standard (AQS), and our case management system (currently CharityLog).
• Contribute to strategic planning, supporting our Charity Development Lead to secure funding and grow our programmes sustainably.

This is a pivotal leadership role within Age Connects Morgannwg. You’ll be a visible, collaborative leader, empowering staff and volunteers while championing the voice of older people.

What We’re Looking For

We’re looking for someone who combines strong people leadership with a heart for community impact. You’ll be values-led, systems-savvy, and energised by empowering others.

Success in this role will look like:

• Delivering results: You ensure each service meets funder targets, runs smoothly, and has clear evidence of positive impact.
• People-first leadership: You nurture a supportive team culture, where staff feel valued and empowered to make a difference.
• Collaboration and influence: You build strong partnerships across the sector and represent the charity with credibility and warmth.
• Empowering volunteers: You champion the vital contribution of volunteers and foster a culture where they thrive.
• Living our values: You lead with integrity, respect and inclusion, always putting the needs of older people first.

We don’t expect you to have all the answers. But we do expect a commitment to learning, openness to feedback and the courage to lead by example.

Our Culture and Values

At Age Connects Morgannwg, our work is grounded in the values of Listening, Learning, and Caring.

We believe:

• Older people deserve respect, dignity, and choice
• Our staff and volunteers are our greatest strength
• Collaboration is the catalyst for lasting community change
• Learning and innovation help us grow and improve

We are a supportive, inclusive organisation where every contribution matters. If you share our values and want to shape services that truly make a difference, we’d love to hear from you.

Please find the full list of responsibilities and peson specifications in the Job Description.

Please note: A full, valid driving licence is required for this position. You must being able to work from the Head Office in Abedare when required.

• Hybrid working
• Family friendly employer
• Mileage allowance
• Discount at Cynon Linc
• Access to independent financial advice
• Workplace wellbeing scheme
• Employee assistance programme