DEMENTIA MATTERS COORDINATOR
Closing date: Friday 13 December 2024, 10.00am
WAGE
£15,763 pa
HOURS
26 hours per week
Fixed-term contract - until 31 March 2026
LOCATION
Hybrid:
Home and Cynon Linc, Aberdare, CF44 7BD
REPORTS TO
Dementia Matters Programme Manager
RESPONSIBLE FOR
Volunteers
APPLICATION METHOD
CV and Supporting Letter
About Us
Age Connects Morgannwg is the leading charity working with older people living in Rhondda Cynon Taf, Bridgend and Merthyr Tydfil (the Cwm Taf Morgannwg Health Board footprint). We have a strong history with over 45 years of supporting older people and their families through some of the most difficult times in their life. We also have a proven track record of listening to older people, learning what’s important to them and caring about the way they are treated, perceived, and portrayed.
About the Job
Job Description
Post holder will be responsible for managing referrals, ensuring that our newly referred client have a bespoke experience. You will be making initial calls to clients and informing them of next steps. You will process the paperwork provided by the referrers, or the wider team and update our CRM system accordingly, ensuring accurate records are maintained. The post holder must have a great eye for detail, ensuring information is correct. At quiet times you will be responsible for contacting clients who have left messages for the team, and quality assurance calls.
General Responsibilities
- Responsible for dealing effectively with all referrals, providing information to the public and signposting to appropriate services or colleagues.
- Be a team player and work well with colleagues.
- Be empathetic and sensitive to clients with dementia and their families/carers.
- Maintaining effective databases to ensure accurate and up to date information and record.
- Make regular ‘Keep in touch’ calls to clients.
- Being involved in other projects under the Dementia Matters programme
- Lead on Monitoring and Evaluation of the organisation's services.
To get to know more about the role and personal specifications, please download the full job description above.
Why work for us?
- Hybrid working
- Family friendly employer
- Mileage allowance
- Discount at Cynon Linc
- Access to independent financial advice
- Workplace wellbeing scheme
- Employee assistance programme
Ready to Apply?
For an informal conversation about the role please contact Rachel Evans Bufton, Dementia Matters Programme Manager, at
rachael.evans-bufton@acmorgannwg.org.uk.
Please contact us for a copy of our latest Strategy Document, which provides information on our plans for growth, recent performance, and general background information on the charity.
For general information about the work of Age Connects Morgannwg visit
www.ageconnectsmorgannwg.org.uk and
www.cynonlinc.org.uk.
Please submit your CV (max 2 x A4 sides) and a Supporting Letter (max 3 x A4 sides) which demonstrates how you meet the criteria listed in the Person Specification and give examples which demonstrate what personal characteristics you will bring to the organisation. In addition, please provide a paragraph of no more than 200 words which explains why you want to work for Age Connects Morgannwg.
For guidance on how to prepare a CV please visit https://uk.indeed.com/career-advice/cvs-cover-letters and a Supporting Statement https://uk.indeed.com/career-advice/cvs-cover-letters/how-to-write-a-supporting-statement
The closing date for applications is 10.00am, Friday 13 December 2024
