SALARY

HOURS

LOCATION

REPORTS TO

Connected Communities Manager

RESPONSIBLE FOR

APPLICATION METHOD

To deliver accessible, person-centred financial wellbeing support to unpaid carers experiencing or at risk of financial hardship. The postholder will help carers understand their financial position, identify and access benefits and other entitlements, manage household costs and access appropriate practical support. The role will also help carers access hardship grants and specialist services, while promoting dignity, choice, independence and financial resilience.

Main responsibilities

Financial wellbeing support

• Deliver personalised one-to-one financial wellbeing sessions for unpaid carers
• Carry out benefit entitlement checks and support carers to identify unclaimed benefits and other financial assistance.
• Provide practical help with benefit applications, supporting evidence, online forms and digital access where required.

Hardship grants and practical support

• Identify carers experiencing immediate financial hardship and assess their needs in line with the project’s eligibility criteria and procedures.
• Support carers to access appropriate hardship micro-grants or in-kind assistance, including food, fuel, essential household items and meals through Cynon Linc.
• Complete accurate grant request and assessment records, make recommendations and obtain the required authorisation before support is provided.

Outreach and partnership working

• Proactively engage with unpaid carers, including those who may not identify themselves as carers or who are not currently accessing services.
• Develop effective referral routes with ACM teams, Cynon Linc, social services, health services, community groups and other local partners.
• Deliver appointments at Cynon Linc and, where appropriate, community venues or other agreed outreach locations across Rhondda Cynon Taf.

Records, monitoring and service quality

• Maintain accurate, timely and confidential records of contacts, assessments, advice, referrals, grants and outcomes on ACM’s approved systems.
• Collect quantitative and qualitative monitoring information and contribute to funder reports and service evaluation.
• Monitor and report on delivery against agreed targets, including support sessions, outreach, grants and income maximisation outcomes.

Safeguarding and general duties

• Promote the rights, dignity, independence, welfare, confidentiality and privacy of all service users.
• Recognise and respond appropriately to safeguarding concerns, following ACM policies and reporting procedures.
• Identify risk, vulnerability or needs beyond the role’s remit and seek advice or make referrals as appropriate.

A full, clean driving licence and access to a suitably insured vehicle for work purposes are essential requirements for this role.

For more information, please download full Job Description below.

• Family friendly employer
• Mileage allowance
• Discount at Cynon Linc
• Access to independent financial advice
• Workplace wellbeing scheme
• Employee assistance programme